Fall 2020 Course Syllabus Course: MDCA-1321- Section: 73 Administrative Procedures

Instructor Information
Instructor	Sheila Guillot
E-mail	guillsr@lamarpa.edu
Phone	(409) 984-6381
Office	Location: Umphrey Industrial Technology Center - Room: 201 B Hours: By appointment
Department	Business and Industrial Technology Chair: Sheila Guillot E-mail: guillsr@lamarpa.edu Phone: (409) 984-6381 If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.
COVID 19 Information	The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been exposed to COVID 19 or diagnosed with COVID 19 to report their condition on the COVID 19 Notification Form (available via a link on the Student Code of Conduct COVID19 webpage). This information will be provided to the Dean of Student Services. In addition, this policy requires all students to wear face coverings in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Course Information
Description	Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.
Prerequisites	None.
Learning Outcomes	Students schedule appointments; create, document, and maintain patient medical records; correlate coding, billing, and collecting; perform bookkeeping tasks; utilize computer software for basic office functions; and demonstrate interpersonal communication skills.
Core Objectives	Communication skills: Students will demonstrate effective written, oral and visual communication. Critical Thinking Skills: Students will engage in creative and/or innovative thinking, and/or inquiry, analysis, evaluation, synthesis of information, organizing concepts and constructing solutions. Empirical and Quantitative Skills: Students will demonstrate applications of scientific and mathematical concepts. Personal Responsibility: Students will demonstrate the ability to connect choices, actions and consequences to ethical decision-making.
Program Student Learning Outcomes	PSLO ALPHA: Reading skills - Demonstrates comprehension of content-area reading material. PSLO 1. Analyzes medical terms, translates healthcare abbreviations, interprets medical symbols, and identifies cells, tissues, organs and systems of the human body. SLO 1. Students will analyze medical terms, translates healthcare abbreviations, interprets medical symbols, and identifies cells, tissues, organs and systems of the human body. PSLO 2. Abstracts and applies correct coding systems and nomenclatures through the use of health records, case studies, and federal regulations regarding methods of reimbursement. SLO 2. Students will abstract and apply correct coding systems and nomenclatures through the use of health records, case studies, and federal regulations regarding methods of reimbursement. PSLO 3. Utilizes medical software applications and the Internet, creates manual and electronic claim forms, creates and maintains database; and analyzes content of health records for documentation requirements. SLO 3. Students will utilize medical software applications and the Internet, creates manual and electronic claim forms, creates and maintains database; and analyzes content of health records for documentation requirements. PSLO 4 Explains governmental health care guidelines, bioethics, and ethics relevant to medical practice. SLO 4 Students will explain governmental health care guidelines, bioethics, and ethics relevant to medical practice.
Textbooks	Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer. Medical Office Management, 2nd edition, by Malone, Pearson Publishing, ISBN: 978-0-13-48628-8 Cengage Unlimited ISBN 9780357700006. The Cengage Unlimited is a flat fee that allows a student to have access to all of Cengage Publishing's textbooks. In Cengage, we will be using the (1) How 14: A Handbook for Office Professionals, 14th edition, by Clark & Clark, (2) the How 14 Workbook, and (3) The Administrative Professional Technology and Procedures, 15th edition. Flash drive (2 GB)
Lecture Topics Outline	Week 1: Introduction to class and class syllabus; Introduction to Administrative Professionals; Today's Healthcare Environment Week 2: Duties of the Medical Office Manager; Communications in the Medical Office Week 3: Managing the Front Office; Appointment Scheduling Week 4: Records Management Week 5: Legal and Ethical Issues in Managing the Office Week 6: Personnel Management Week 7: Regulatory Compliance in the Healthcare Setting Week 8: Use of Computers in the Office Week 9: Office Policies and Procedures; Identity Theft; Security Week 10: Accounting and Payroll in the Office Week 11: Organizational Charts Week 12: Creating Payroll; Reconciling Bank Statements; Health Insurance Week 13: Travel Procedures; ARMA rules Week 14: Quality Improvement and Risk Management; Telecommunications Week 15: Review for final exam
Major Assignments Schedule	Week 1: Introduction to class and class syllabus; Introduction to Administrative Professionals; Today's Healthcare Environment; lab on critical thinking Week 2: Quiz; lecture Duties of the Medical Office Manager; Communications in the Medical Office; lab on leadership styles and office handbook Week 3: Quiz ; lecture Managing the Front Office; Appointment Scheduling; lab on communications and office handbook Week 4: Exam 1; lecture on Records Management; lab on voice mail and email etiquette and office handbook Week 5: Quiz; lecture on Legal and Ethical Issues in Managing the Office; lab on ethical issues in the workforce Week 6: Quiz; lecture on Personnel Management; lab on facsimiles and office handbook Week 7: Exam 2; lecture on Regulatory Compliance in the Healthcare Setting; lab on ethics video and office handbook Week 8: Quiz; lecture on Use of Computers in the Office; lab on resume building and office handbook Week 9: Quiz; Office Policies and Procedures; Identity Theft; Security; lab on identify and security measures Week 10: Exam 3; lecture on Accounting and Payroll in the Office; lab on payroll documents Week 11: Quiz; lecture on Organizational Charts; lab on creating organizational charts Week 12: Quiz; lecture on Creating Payroll; Reconciling Bank Statements; Health Insurance; lab on office handbook and bank statements Week 13: Quiz; Travel Procedures; ARMA rules; lab on office handbook and aging reports and collection letters Week 14: Exam 4; lecture on Quality Improvement and Risk Management; Telecommunications; lab on office handbook Week 15: Review for final exam
Final Exam Date	December 7, 2020 - 8:00 AM   Through  December 9, 2020 - 10:00 AM
Grading Scale	90 - 100=A    80 - 89=B    70 - 79=C     60 - 69=D    Below 59 = F
Determination of Final Grade	Tests/Final Exam 50% Lab 15% Homework 15% Quizzes 10% Discussion/Participation 10%
Course Policies
Instructor Policies	Homework and lab assignments will be given each week. LATE WORK is highly discouraged and will incur a 10 point penalty for every day it is late. Due dates are given and enough time is given to complete all work. NO EXCEPTIONS. If you miss an exam, your lowest test grade will count twice. If you miss more than one exam, those exams will be given a grade of zero. There will be a comprehensive final exam. All students must take the exam on the scheduled date and time, and failure to do so will result in a 0 on the final exam. Every student MUST have a copy of the required textbooks by the SECOND week of class. The student will still be responsible for any assignments given. No emailed work is accepted; unless requested by instructor. Students are responsible for completing all assigned reading and video viewings. A failure to follow oral and/or written instructions will result in penalties. Academic dishonesty will result in a zero on any assignment; a second incidence of academic dishonesty will be handled based on campus policies and procedures with the department chair. Software Requirements: If you are in a course that is using a specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library. Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams. DO NOT wait until the last minute to complete class work or exams. E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. Voice mail messages should be clearly spoken identifying students name, course, and any return phone number.
Attendance Policy	Poor attendance is a leading reason for termination from a job in all areas of employment. With this factor in mind, the instructor monitors student attendance daily. In addition, attendance on a regular basis is necessary for proper skill development. Students must log in each week to view videos and lectures; to complete assignments, quizzes; labs; and exams. Attendance is checked based on a student's log in activity in the course. No log in for one week = one letter grade drop No log in for two weeks = two letter grade drop No log in for three weeks = automatic failure of class Students are responsible for completing all assigned homework, including reading assignments, by the required due dates and for being prepared for each class meeting.
Academic Honesty	Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSC-PA policies (Section IX, subsection A, in the Faculty Handbook) for consequences of academic dishonesty.
Facility Policies	No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
Important Information
ADA Considerations	The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
MyLSCPA	Be sure to check your campus E-mail and Course Homepage using MyLSCPA campus web portal (My.LamarPA.edu). When you've logged in, click the email icon in the upper right-hand corner to check email, or click on the "My Courses" tab to get to your Course Homepage. Click the link to your course and review the information presented. It is important that you check your email and Course Homepage regularly. You can also access your grades, transcripts, and determine who your academic advisor is by using MyLSCPA.
Other
HB 2504	This syllabus is part of LSC-PA's efforts to comply with Texas House Bill 2504.